Returns and Refunds Policy
If you are not satisfied with your purchase for some reason please let us know as soon as possible via email firstname.lastname@example.org Photos are very helpful in communicating what the problem is.
If we have sent something different to what you have ordered or left something out of your order we apologise for our error and will put it right for you as soon as possible. We will need you to return the incorrect product in the packaging it arrived in. We will email you a return shipping label with pre-paid courier tracking ticket to return the parcel to us. The correct product(s) will be dispatched upon receipt of the returned product(s).
Wrong product ordered
If you have mistakenly ordered a product that is not suitable for your purpose, and it has not been made to order for you, then we will exchange it for a more suitable product or credit the value of the product less a handling fee of $5 or 5%, whichever is the greater. You will be responsible for the shipping of the returned product and the replacement product.
Lost or damaged in transit
Our products are quite robust and we use much stronger packaging than required but occasionally the courier finds a way to damage a parcel. The courier is liable for the loss or damage of parcels in their care. Be assured, we only use companies that we have found are fair and honest in dealing with claims. You will need to contact us within one business day of receiving damaged product, provide good photos, retain damaged product and all packaging to help us submit a successful claim for you.